Shipping policy

Domestic Shipping Policy

Shipment processing time

All orders are processed within two business days. 

On some occasions, shipments and deliveries occur on weekends and holidays. 

Shipping rates and delivery estimates

Shipping charges for your order will be calculated and displayed at checkout.

Shipment location	Estimated delivery time	Shipment cost
United States, United Kingdom	3-10 business days	$5
Canada, France, Australia, Spain, Italy	5-20 business days	$5
Worldwide	5-30 business days	$5

*Please note that delivery timeframes can vary significantly and deepend on a wide variety of factors such as carrier volumes, shipping delays due to covid, container ship re-scheduling and order volume. These factors are outside of our control, but we do our best to mitigate them by monitoring the performance of our carrier options and market conditions. We do our best, but our control is limited.

Shipment to P.O. boxes or APO/FPO addresses

We ship to PO Boxes, however delays are possible due to local policies.

Shipment confirmation and order tracking

Upon placing an order, you will recieve an confirmation of your order. You will recieve another notification from us once your order has shipped. This notification will include delivery tracking details. 

Customs, duties, and taxes

Brooks Depot is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

Brooks Depot is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or our support team directly to file a claim. Please save all packaging material and damaged goods before filing a claim.

International Shipping Policy

We are able to ship to most countries Worldwide, However we have made a conscious decision to not ship to certain locations where either shipping lines are unreliable, or credit card fraud is significant.